Thank you for shopping with Apollo Aesthetic Clinic. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website https://apolloaesthetic.in/ and online store https://apolloaesthetic.in/shop/.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are typically processed within 1–2 business days.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• Processing times may vary during promotional periods, holidays, or due to unforeseen circumstances.

2. Shipping Coverage

We currently ship products across India through trusted courier and logistics partners.

For deliveries outside India, please contact us before placing an order to confirm availability and shipping charges.

3. Delivery Timelines

Estimated delivery times are as follows:

• Jammu & Kashmir: 2–5 business days

• Metro Cities: 3–7 business days

• Other Locations in India: 5–10 business days

Delivery timelines are estimates only and may vary depending on location, courier service availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or order values.

5. Order Tracking

Once your order has been shipped, you may receive:

• Shipping confirmation via email or SMS

• Tracking number (where available)

• Courier partner details

Customers can use the tracking information provided to monitor shipment progress.

6. Delivery Attempts

Our courier partners will typically make multiple delivery attempts.

If delivery cannot be completed due to incorrect address details, unavailability of the recipient, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Apollo Aesthetic shall not be liable for delays or delivery failures resulting from:

• Incorrect address details

• Incorrect contact information

• Incomplete delivery instructions

8. Damaged or Missing Items

If you receive a damaged package or if any item is missing:

• Notify us within 48 hours of delivery.

• Provide photographs of the package and products received.

• Include your order number and purchase details.

We will investigate the matter and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Transportation disruptions

• Government restrictions

• Natural disasters

• Courier partner delays

Apollo Aesthetic shall not be held responsible for delays caused by circumstances beyond our reasonable control.

10. Delivery Acceptance

Upon delivery, customers are encouraged to inspect the package before accepting it.

Any visible damage should be reported immediately to the delivery personnel and to our customer support team.

11. Non-Deliverable Orders

If an order is returned to us due to:

• Incorrect address

• Failed delivery attempts

• Customer refusal

We may contact you to arrange re-shipment. Additional shipping charges may apply.

12. Contact Us

For shipping-related inquiries, please contact:

Apollo Aesthetic Clinic Jammu

Website: https://apolloaesthetic.in/

Email: [info@apolloaesthetic.in]

Phone: [9797552955]

Address: Jammu, Jammu & Kashmir, India

We are committed to ensuring a smooth and reliable delivery experience for all our customers.